Refund Policy

At MissVeenesa.shop, we strive to ensure customer satisfaction with every purchase. Please review our refund policy below.

Eligibility for Refund

Refunds are applicable only in the following cases:

• Product received is damaged or defective
• Wrong item has been delivered

The issue must be reported within 48 hours of delivery with clear photos or videos for verification.

Return Conditions

• Item must be unused, unwashed, and in original condition
• Original tags and packaging must be intact
• Proof of purchase (invoice/order ID) is required

Refund Process

• Once the returned item is received and inspected, we will notify you of the approval status
• If approved, the refund will be processed within 5–7 business days
• Refunds will be credited to the original payment method

Non-Refundable Cases

Refunds will not be issued for:

• Used, washed, or damaged products after delivery
• Requests raised after the allowed timeframe

Replacement Option

In case of damaged or incorrect items, we may offer a replacement instead of a refund, subject to product availability.

Contact Support

For refund requests, please contact our customer support team with your order details and issue description.